The Senior Maxis Executive who has been illegally releasing confidential information to PwC Malaysia

Maxis' representative, Lai Choon Foong, Senior General Manager and Head of Management Accounting and Procurement, says that while both aspects of the accounting profession are important to any business organisation, increasingly, companies see the need to emphasise more on the role played by Management Accountants to analyse and make sense of the raw data. ~ Celebrating Management Accounting



Miss Lai Choon Foong, Senior General Manager and Head of Management Accounting and Procurement for Maxis. Sitting first from right.



Miss Lai Choon Foong is the Senior General Manager and Head of Management Accounting and Procurement for Maxis. This means that she will be expected to work closely with the external auditors, PwC Malaysia, on all kinds of matters.



Does Ms Lai Choon Foong's job include illegally releasing incoming phone records, of the clients of the other telco's in Malaysia, for the Senior Directors of PwC Malaysia?



There is a vast difference between making sense of raw data, as Ms Lai Choon Foong spoke about at the 'National Award for Management Accountants Breakfast Talk' recently, where Maxis Bhd won the 'NAfMA 2011 Excellence Award' for 2011, and illegally releasing the sort of raw data which a telecommunication company like Maxis is supposed to safeguard.

"A Service Provider may collect and maintain necessary data/information of Consumers for tracking practices. However, the collection and maintenance of such data/information shall follow the following good practices:-

h) Not transferred to any party without prior approval from the Consumer.


Service Providers must take appropriate measures to provide adequate security, and respect Consumers preferences...


Service Providers must be open, transparent and meet generally accepted fair information principles including providing notice as to what personal information they collect, use and disclose; ......" MCMC

Did Ms Lai Choon Foong inform Telekom Malaysia, Celcom and Digi, that she would be releasing the data that Maxis had collected on which of their clients had called certain Maxis clients, during a specific period, and obtained the prior approval of the customers of the other telco's, before releasing the numbers to PwC Malaysia?

Did Ms Lai Choon Foong inform the customers of Maxis, that she was going to release the data on which of them had called certain Maxis numbers, because PwC Malaysia had asked for the information.

Did Ms Lai Choon Foong then inform the Senior Management of Maxis, and Maxis' clients, that she was going to release the data on which of them had called certain numbers during a specific period, before she released the information to PwC Malaysia, the external auditors for Maxis?

Ms Lai Choon Foong, has betrayed the trust of not only the clients of Maxis, but also trampled all over the privacy rights of the clients of the other telco companies in Malaysia, with total disregard for the law and the principles of good governance.

With the position that she holds now, as the Senior General Manager and Head of Accounting Management and Procurement for Maxis, can Maxis release to its customers and the customers of the other telco's, on exactly how much more raw data and confidential information, Ms Lai Choon Foong has released to PwC Malaysia and other third parties who have ABSOLUTELY NO RIGHTS to view the data?

Is Maxis going to explain to its shareholders how such a serious breach of the regulations, has remained undiscovered for so long; and on how long will it take Maxis to remove all the gulity parties, including Ms Lai Choon Foong from its payroll?  

And how much longer are Maxis going to retain PwC Malaysia as their external auditors, when PwC Malaysia can just waltz in and take whatever data they need, for their nefarious purposes?